Where We Come From
Human Performance and Rehabilitation Centers, Inc. (HPRC), is a privately owned rehabilitation company and is the successor to a small one-man physical therapy practice established in 1955 by George M. McCluskey Jr., PT, L.A.T.. He founded this company with one idea in mind: to rebuild and enhance the body’s functional capability – to improve life, one patient at a time. It was not the norm of the day to set up a private practice as he did. Nevertheless, he was convinced that ongoing, interactive communication between patient, physician and therapist was the better way; and that in the end, the patient would come out a winner.
That same philosophy still pervades his practice today; however, in today’s healthcare world, payors, case managers, and patients' family members must also be included to complete the circle of communication. Throughout the years, HPRC’s reputation as a premier rehabilitation provider has been recognized and has helped HPRC to evolve into one of the largest and most well-respected rehabilitation companies in the Southeast.
The philosophy of Human Performance and Rehabilitation Centers, Inc. (HPRC) is nearly the only thing that has not changed since 1955. While health care laws, terminology, numbers, environment, and other external things have and are constantly changing, the internal core or standard for which we stand has not.
Customer Service Philosophy
"To demonstrate a professional commitment to our customers by exceeding their expectations through active communication, quality service and timely response." (Adopted June, 1995)
To our patients…
We recognize that all of our patients have individuality and worth, and we are committed to treating each with the dignity and respect they deserve, and to honor the confidentiality of all information collected and learned about them.
To our employees…
We endeavor to provide a corporate culture in which our employees feel safe in the workplace, cared for and needed, have a sense of belonging, and know that their work is making a difference.
HPRC is committed to the following tenets to realize the above values:
- Quality patient care always comes first.
- Continuing education and research are preeminent in furthering the knowledge base and skills of our licensed professionals.
- We will hire, train and retain the most qualified staff who is dedicated to excellence.
- We will remain informed of the ever-changing healthcare environment and respond appropriately and swiftly.
- We will be confident, loyal and enthusiastic about our work.
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